I have a question about my order. What should I do?

For inquiries, please email our Customer Service Department at: info@countryfarms.com
or call: 1-800-822-4320 Monday – Friday 9:00 am – 5:00 pm, EST.

Will I receive a confirmation number when I place my order?

Yes, you will receive a confirmation number via email after you place your order.

When are orders processed?

Orders are processed Monday – Friday, during business hours 9 am – 5 pm EST (closed on weekends and holidays). Therefore, if we receive an order after business hours or on a holiday, it will be processed on the next business day.

Will my credit card be saved on the webstore database?

Credit card information is not stored, and all card information is handled over SSL encryption.

Do you sell my personal information to any third-party database?

The personal information you provide will be used to ensure deliveries to you. The information you deliver is only available to Country Farms and will not be shared with other third parties.

What is the return policy?

You are entitled to an exchange or refund within 30 days of your purchase. An acceptable return must include: the product sealed and unused (in the original packaging including all labels), along with a printed copy of your order confirmation email that includes your order number, name, address, and daytime phone number. In case of a refund, neither the original shipping cost, nor the return shipping cost will be repaid.

Return Address:

Country Farms c/o Windmill Health Products
Attn: Customer Service Dept.
10 Henderson Drive
West Caldwell, NJ 07006

SHIPPING INFORMATION

How long will it take for me to receive my order?

Once your order is processed, it will take 5 to 7 business days or sooner (depending on shipment location).

How will my order be shipped?

All orders are shipped via UPS Ground.

Do you offer expedited shipments?

No, all orders are shipped via UPS Ground.

How do I know if my order has been shipped?

You will receive a confirmation email once your order is shipped with a tracking number.

I haven’t received my order and it’s been over 7 business days. What should I do?

You will receive a confirmation email once your order is shipped with a tracking number. You can track your order using that link.
Occasionally, due to inclement weather or situations out of our control, the transit may be delayed. Please contact our Customer Service Department at 1-800-822-4320 for further questions.

Will I be charged shipping fees on my order?

Total orders of $50.00 or more qualify for free shipping. All orders $49.99 and under are charged $9.95 for shipping and handling.

Do you ship outside of the U.S.?

No, we only ship within the 48 Contiguous U.S. (excluding Hawaii, Alaska, or Puerto Rico). However, our products are available at major retailers nationwide.

Need to contact us?

Email us at info@countryfarms.com or call us at 800-822-4320.